New to this forum....so hello!
I recently purchased a new Heat Press from Lovecut.....what a nightmare! I paid £350 for the LoveCut HVY-16 (16x24) Swing away press, It came in a crate weighing about 45Kg. Unfortunately It was bashed to hell and had dints in it, I didn't bother turning it on, I got on the phone and called them up and they arranged a replacement with 7 days.
Heat press number 2 seemed fine, small dint in it but it looked in general good condition, plugged it in and it got into its cycle, after about 30 seconds it cut out, so I started again, this time after 40 seconds it cut out, I pressed a button it came on, then went off. Decided to turn it off and give Lovecut a call.
I left my details and was told somebody would call me back, which after a few hours they didn’t.
Called again explaining the problem, stating I wanted a refund, which they agreed to stating that a courier would come and pick up the unit. Heard nothing for 2 days.
Called again, told courier was on their way, they turned up, a van from parcel force picked up the unit and took it away.
The next day the unit was back, parcel force stating it was too heavy they couldn't return it.
Called Lovecut, and wanted to speak to the boss as I was getting a bit annoyed at this point, was told he was on the phone and he would give me a call back, he didn't.
Called the next day same story, on the phone would call me back....did manage to speak to somebody who said he would send the courier with the correct weight assigned to the consignment the next day....you guessed it nothing.
After numerous calls asking to speak to the person in charge (who is always 'on the other line') nothing.
My second to last call was on Tuesday, again he didn’t call me back.
My last call was Yesterday, I was told that parcel force were due out to make a collection.......I waited all day Nothing,
I am stuck with a faulty heat press and £350 out of pocket. Next step is consumer direct...
My advise to anyone thinking about buying a Press is to look for a reputable company, I have had good dealings with BMS, & Transfer Press, spend the extra £200-£300 and get something better quality and definitely, definitely avoid LOVECUT!
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Originally Posted by SimonF
