I know the feeling about totally loosing out. I made the stupid mistake of going to a different suppler of mugs, because my normal supplier had run out, so far it has cost me over a grand, because the mugs turned out not to be dishwasher proof, one wash and they lost the image, it actually pealed of. So I have had to replace all the mugs, and with the cost of the mugs and the postage etc, that is a over a grand I am down. It makes you wonder if it is all worth it at times.!!
To cap it all the profits were all going to charity, I wasn't getting a penny out of it!
James