I've got mine working a treat now, I was getting some weak areas at the bottom of the mug and no matter what I did it was always the same
UNTIL:
i now now fold a bit of paper until about 3mm thick and tape it to the bottom of the mug so when it activates the press, the mug sits slightly higher and I get a good full print.
i use truepix paper with it.
great you got result but you still should not be assing about like that with a brand new machine - if it was bought in UK...back it would go pronto IMHO
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Just save pre-heating mate, I don't do many so no where near the same volumes other guys do.... Just happy it's working lol