Sawgrass technical support unavailable so wondering if anyone here would be able to point us in the right direction. Our SG7100DN has over the past week been a little strange in terms of print outs having a faint white hairline in the picture (basically where it has not printed) and today it has gone pete-tong in that the whole image is slanted to one side making everything blurry and dithered. Apart from a drop-test(!) any ideas of what to try please?
gtd_mcmillan (23-05-2016)
RESOLVED!!!! Sawgrass had ONE guy on technical support this afternoon called David who was fantastic and resolved the issue - BUT WHAT A STRANGE FIX.
Our issue - slanting print outs, blurry print outs, banding, dithering ...
How to fix? By wiping a very thin piece of plastic tape in side the printer with a lens cloth which apparently is used to tell the print head where it is on the paper. The strip of transparent plastic is located inside the top housing just behind the rubber tank-track used to pull the print head from side to side. If you peek in you can just about see it. Well all you need to do is gently clean it (if you don't have sausage fingers mind!) from left to right and hey presto, a printer worth hundreds of pounds gets fixed.
RESOLVED AGAIN! Just to say that our printer went totally pete-tong AGAIN so this time we unscrewed the top and removed the black plastic area. We didn't feel there was anything to worry about exposing the area. We then got some link-free cloth, cotton buds and alcohol scrub and gently gave the tape (called the encoder tape we found out) another REALLY good clean as we did see some horiz lines on it. After putting everything back, standing on one leg and crossing fingers then everything has come out well again....apart from when printing uni-directionally which is giving banding but we think this is a different issue and stick with bi-directional which is ok. Phew!
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