I decided to 'upgrade' my cheap chinese eBay press as it was starting to struggle with the heating element showing through on the mug. After much deliberation I went with the DF1 mug press from BMS. I had heard great things about them as a company and I had been buying their European mugs from them for a while already.
I received the press and straight away I had terrible faded mug bottoms. I sent photos to BMS and called them to try and get some support. I was told by the lady that answered the phone that they had never heard of faded mug bottoms before! The person that I needed to speak to was not in and she couldn't tell me when they would be back. To cut a long story short, they would not help, eventually arranged to pick the press up and after 2 weeks of excuses had to threaten filing with small claims court to get my refund. Worst customer experience of my life, was very surprised after all the good things I had read about them :(
I now have the Galaxy Mug Press from Subliblanks, I purchased it after watching Martin Butlers review video at https://www.youtube.com/watch?v=Q-NIeyiQUJk
But.... I am still having issues with faded bottoms and corners :(
I have tried what seems like every combination of time, temperature and pressure and have had numerous support calls with Chris from Subliblanks, he has been excellent throughout this but I feel like I am going round in circles, nothing changes no matter what I do.
I have tried European mugs from BMS, Duraglaze mugs from Listawood and also the Orca mugs from Subliblanks. I have brand new In date Sublijet-R cartridges in my Ricoh 3110.
I need help! I just can't afford to waste any more mugs, I have been through over 150 now just trying to get this right.
I am currently pressing at 185 degrees for 80 seconds with an idle temperature of 160. Quite hard to get a decent photo but this one demonstrates my issue, seems to be the bottom corners nearest the handles that suffer most but it is happening along the whole bottom edge.
Please help!