Last week I had a customer who supplied me with his logo in Ai formate. I dont have Adobe , so I sent the datai to someone who does to convert it to eps. Came back and I printed the 4 t.shirts and sent them by post to the customer.
Problem was that in the Ai image the text wasnt converted to curves and it opened with a default text. All wrong, and the guy who converted it didnt tell me either.
Customer was on my doorstep when I opened this morning and he was not a happy bunny. He needed the shirts for some show last saturday.
Spent an hour printing the right image while he waited and stamped around my shop. Not a good start to the week.
What I have learnt ( and should have known better) is to send an image to the customers who send me images that I have to convert. Just to be on the safe side.