I have just had one of our customers contact me saying there is a problem with their most recent order of 30 mugs. We have done a two sided full wrap design with a thin green line running around the bottom. At the time of pressing we didnt see a problem. They have now noticed that the green line runs down ever so slightly towards the middle of the mug from either end. I have been thinking about why this has happened and the only reason would be the sides of the mugs are slightly out.
I have promised them 30 straight ones by the weekend. Anyone point me in the right direction of some straight sided mugs please?Im not naming and shaming. Its one of the big suppliers but seeing how they handle my complaint 1st