Just contacted a supplier regarding faults in the glaze as I wanted a refund on some unusable mugs. The response was "Our mugs are manufactured products and are priced as such. However, as with all manufactured glazed pottery there may be blemishes or marks upon the pottery ‘finish' or within the ‘glaze’. These are not defects and we do not accept ‘returns' of mugs (as defective) on the basis of such blemishes or marks."
Surely if the mugs are unusable for the purpose they are intended for then they are faulty? I'm not just talking about the odd minor dimple, one has a chip to the glaze, like it was stuck to another in the firing, one has a pink mark and one had a black "bit" stuck to the rim etc. It's difficult as I can not seem to source the type/size of mug elsewhere.
Anyone else had issues (I am sensing rolling of eye at that question!).