Galaxy heat press..is this the norm ?

[Puddle]

Hi, Just joined the forum today looks like a great place to learn a lot of valuable information.
I have a Galaxy Heat press 15x15 Auto which arrived a few days ago. Unfortunatley im not that happy with the build of it.

My concern is insulation coming out around the edge of the heat plate -It looks to be glass fibre insulation the kind of stuff you would insulate your home with.

I would of thought it would of had some heat proof strip that would seal this gap around heat plate to stop the insulation from falling out over time. I also know these fibres are not good to breath in as they are made from glass fibre.

Is this normal on the galaxy heat presses or is mine missing a seal or strip that would prevent this from falling out ?






My other question is...does the Galaxy normally remember the last setting you had it on ? mine is set to 150c for 12 seconds. When I use the press the next day, it insists on going up to 155c until I reset it again. What is more frustrating is when I press set to change it back to my settings above it tells me it is set to 150c for 12 seconds already.

Normal on this press ?

Any advice really appreciated

[Tricia]

I have a Galaxy press and there's certainly nothing coming out the sides. You're definitely missing the side panels. Yes the press remembers the settings.

Think you need to contact the supplier.

[Puddle]

I have a Galaxy press and there's certainly nothing coming out the sides. You're definitely missing the side panels. Yes the press remembers the settings.

Think you need to contact the supplier.

thanks for your reply :)
Any chance you could show me a picture of yours so I can see the difference?
many thanks

[Tricia]

Here's a couple of pics, but surely you know yours isn't right lol

[Puddle]

Here's a couple of pics, but surely you know yours isn't right lol

Thanks for the pictures really appreciated ;)
Im now in contact with supplier who is dealing with it.