Customer- Sends snotty message "goods not delivered I want my money back"
Me - Send tracking details showing delivered to Argos on time by Royal Mail.
Customer replies "when?"
Me- See tracking details and date given in my last response
Customer "Argos don't have it, tell your delivery people to sort it out".........
Me- "Delivered to Argos as you requested" see proof.
Customer- You owe me refund as you didn't ensure safe delivery to me
Me- Refund will follow on safe return of goods.
Customer then issues claim for non delivered goods through Ebay system BUT wants money in advance for the return postage of the goods in case they turn up! My T&C's with eBay are customer liable for return postage.
So customer reported to ebay with tracking details, claim for postage etc.
Question.....anybody any experience of eBay in these situations?
Janners