Hi folks,
I just ordered a set of pigment inks from Cobra which they despatched a few days ago. The shipping was heavy I know at $72.10 to Northern Ireland but they came highly recommended so I went ahead with the order.
Got home to a note from UPS saying they had tried to deliver and would retry, but there was a Cash On Delivery payment due of £42.49!
I queried this with Cobra as I assumed it was a mistake only to be informed that it was a "brokerage fee" charged by UPS and nothing to do with them.
Did some digging and found this article, which claims that a large portion of this fee claimed to be for tax/customs reasons is actually returned to UPS. OK it's based on a US to Canada purchase but it apparently applies to the UK too.
http://www.morroccomethod.com/blog/u...ees-the-truth/
Has anyone had this experience before? £110 for the inks plus £55 carriage was painful enough but then an additional £42.49 in fees is a sickener. Nearly £100 for carriage!
Looks like I'm gonna have to cough up or I won't get my inks at all. A painful experience I won't be repeating, a word of warning to anyone considering doing the same, investigate first. I don't know if it's just UPS or all shipments out of the US or what?