We have another of those typical annoying eBay buyers who claim they never received their personalised goods. No problem, we will send them a replacement today. Their response "we want a refund or we will get our lawyer onto you". The long and short of it is that eBay said to send the items and when it has been tracked they will close the eBay case. The buyer has said eBay told them to send it straight back and open a returns request to get money back. Has anyone else had money given back to a buyer based on them not wanting a PERSONALISED gift they requested? I can understand 28 day return on off-the-shelf products but I didn't think this covered custom/personalised products?