Hi,
How would you expect a supplier to handle a situation when you find the mugs they sent arent holding up. After a 3/4 months when only hand washed and under normal usage, the mugs i have are scuffing and white patches appearing on the image. I have 8 mistakes in the house for our own use, one was correctly sublimated which i made as a gift. All have markings of some kind where the coating appears to be coming off. In my opinion they're not fit for purpose. Have any of you had similar issues. I have contacted the supplier via email with pics and followed up with 2 phone calls with no resopnse so far. Just thought id see how everyone else deals with this type of issue. I dont want to mention the supplier until they've been given appropriate time to address it in some manner. Just the fact ive not received a response so far has me asking this question. Thanks in advance to any replys.Attachment 49188