Hi guys,
This may sound a little strange but I am looking for and basically begging for someone to help me if they can.
I purchased a heat press and it is faulty. It came with a 2 year warranty and a lifetime maintenance guarantee. The problem I have is the company are not honouring it and trying to say that it is the way I am using it. This isn't the case because I had a press before this one and had no problems and now I have had to borrow money to get another so I can work. Again I have no problems with this new one either.
I took pictures of ruined items and of the press itself showing the company what is wrong and what it is doing. One minute they say they will take full responsibility and then they blame me. They even told me to fix it myself.
I am pretty new to this business and can't afford to be out of pocket and still owe money that I have borrowed.
I have been on to Trading Standards and Visa about this and have been told to get a report from someone that knows these machines to say that it is a manufacturing fault before they will even look at opening a case to get my money back.
Is there anyone out there that could either help me or point me in the direction of someone that could.
I would be eternally grateful for any help I can get.
Thank you in advance
Dave