Listawood Trade Supplies

[Listawood]

Special Dye Sub Forum Offer

As an introduction to Listawood we would like to give all dye sub forum members (to be announced) any orders placed with Listawood Trade Supplies during September!

To take advantage of this offer, please quote DSFSEPT11 when ordering over the telephone or by email.

We look forward to getting to know dye sub forum members!

[schizowife]

is there a plan for an october discount. missed the september one ;-)

[Listawood]

The discount will apply in October too, so you will be delighted to know you've not missed the boat...

Alex.

[schizowife]

cool, thankyou Alex. Does the discount apply to inks as well?

[Listawood]

10% off orders whatever the product...

Alex.

[smitch6]

i tried to use that code the other day and it said not valid :(
is there a new one or have you edited your system?

[JSR]

Does this code work on your website? I'm planning on ordering some stuff over the next couple of days and, if the code works on your website, I'll be buying from Listawood.

[Listawood]

Thanks for letting me know - I'll look into it first thing this morning and post a solution as soon as I have it.

Alex.

[Andrew]

I believe you have to phone the order through with the code. Think it says in the original post but can't remember.

[JSR]

The post says by phone or email - why not the website? I prefer clicking-and-paying, no hassle.

[Listawood]

We've got the fault on the codes fixed now. Please could you use DSFOCT11 if ordering over the web, e-mail or telephone.

Once again, thanks for making us aware and apologies for the inconvenience.

Alex.

[JSR]

That's great. Thanks, Alex!

[JSR]

I just placed an order online for some mugs, but even though I put in the right code it changed during payment to the standard 2.5% online discount.

Will I still get my 10% off?

[Listawood]

Hi,

Thanks for pointing this out, we will have a look into your order to see why the discount has not been applied online.

I will make sure that you get the full 10% off this order.

If you need anything else in the mean time, please feel free to contact me, my direct line is 01485 529715.

Thanks
Becki

[JSR]

Thank-you, Becki, that will be great.

I'll be ordering some more over the next couple of days. I just need to get money in the right place first (customer pays me by PayPal, so I have to shift it through the bank account to the credit card before I can buy from you. Pain, but the mugs are worth it!).

[Listawood]

Hi,

Thanks for helping me get to the bottom of this. The code wasn't storing if an order was amended after the discount code had been entered. We have changed the way that the site functions to make sure that the code is stored for the duration of your visit to the website.

Hope this helps.

Thanks again,
Becki

[JSR]

Nice to talk to a friendly voice on the phone.

Thanks for getting this sorted so quickly, Becki.

[purpledragon]

hi Alex
didnt realise you were offering the 10% off during october, i took delivery of my order today but i pay on an account am i too late
brett

[Listawood]

I wouldn't have thought so Brett. If you give Becki a call on the number above she'll get it sorted for you.

Alex.

[bms]

VAT Calculation on Web Orders???

I'm not sure that your website is calculating VAT correctly for orders that are placed with the DSF discount of 10% which may give rise to all orders being overcharged.

As an example, a £1000 order (ex vat) would be discounted to £900. The VAT therefore would be calculated at 20% of £900, i.e. £180 giving a total cost of £1080 inc vat.
The website however is deducting the 10% taking the before VAT figure to £900 but charging VAT on the full £1000, giving rise to a £200 VAT addition and bringing the total cost to £1100 inc vat.

For VAT registered customers this may not be a massive problem, but may give rise to a VAT query as the vat would be higher than expected on the invoice value. For many DSF members though who are not VAT registered, this just means the final figure paid is higher (and incorrect).

[AdamB]

...........The website however is deducting the 10% taking the before VAT figure to £900 but charging VAT on the full £1000, giving rise to a £200 VAT addition and bringing the total cost to £1200 inc vat.

Sorry Martin, have I read that right?

£1,000 - 10% = £900

£900 + VAT charge of £200 (if VAT is charged as per £1,000 like you said above)

£900 + £200 = £1,100

not £1,200 ??

Difference is now £20 and not £120

Have I misunderstood things?

[bms]

Sorry Martin, have I read that right?

£1,000 - 10% = £900

£900 + VAT charge of £200 (if VAT is charged as per £1,000 like you said above)

£900 + £200 = £1,100

not £1,200 ??

Difference is now £20 and not £120

Have I misunderstood things?

Have editted post so it is now correct - it should be £1100, giving rise to a £20 overcharge in the example provided.

[Listawood]

Hi Martin

Thanks for pointing this out, I am looking into this and will get back to you shortly. I will make sure that any orders that have been placed online have the correct VAT amount charged and refund where appropriate.

If you have any other questions in the meantime, feel free to give me a call. My direct line is 01485 529715.

Thanks
Becki

[phil]

hi alex are you going to continue your offer into november, because i have only just joined the forum. kind regards phil:mad:

[Listawood]

Hi Phil

Good News! We have decided to continue our 10% offer into November! The new offer code for November is DSFNOV11, please quote this on all web, email and telephone orders.

Hope this helps,
Thanks Becki

[John G]

Just rang to get delivery prices on 4 cases of your dishwasher safe mugs and was told there's no discount available :confused:

[Listawood]

Hi John,

I am sorry about this. There is definitely a discount, if you give me a call on my direct line: 01485 529715 I will sort your order out for you.

I will also remind the rest of the team about the offers.

Thanks
Becki

[Andrew]

Just rang to get delivery prices on 4 cases of your dishwasher safe mugs and was told there's no discount available :confused:

When I rang a while back they also didn't know of the discount code but believed me John and asked me how much the discount was. You must have a "dishonest" sounding voice ;-)

Things did take a turn for the worse though when I said it was 75% then they decided they didn't believe me either.

[John G]

You must have a "dishonest" sounding voice ;-) :biggrin:

Thanks a lot - next time i'll not put on my posh telephone voice. :cool: that's if a Geordie can have a posh telephone voice. :smile: