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ArtyGamer
01-10-2014, 10:51 PM
Was wondering if this was just me, but the past week or so I've had real problems viewing the forum. It looks to me like a MySQL queueing issue, or a DNS issue, as the status bar will read "waiting for dyesubforum.co.uk" for a good thirty seconds or more before actually starting to load the page. With private messages, it's worse. Sometimes I have to force-stop the page from loading then go back to my inbox and try again. The reason I do this is because I'm convinced that it's a MySQL issue as I've seen it happen on busy forums before where so many requests (either from visitors or bots) force the request limit to be reached quickly and so everyone then falls into line behind those who requested first.

Either way, this past week or so has been frustrating as hell when it comes to the forum. It's not a 'net speed issue here either as I'm getting full speed elsewhere and it's not the hops between my PC to the forum's server as it's showing the same route for many of the sites I checked alongside it. It's just REALLY slow most of the time.

Justin
01-10-2014, 11:13 PM
I've not had any problems myself but will check everything out just in case. If anyone else is experiencing similar difficulties please let me know.

ISub-Paul
02-10-2014, 12:27 AM
Not had any issues on forum viewing, posting and pm's, neither have two colleagues at work.

NikGrey
02-10-2014, 12:38 AM
I have had general issues with speed for about a week - rebooted my router many times but I am starting to wonder..

The forum has been relatively good for me though, it has not been slower than other things.

I even fire up 'Firebug' sometimes when things are slow.

logobear
02-10-2014, 03:09 PM
forum fine with me, must be you!

James990
02-10-2014, 05:52 PM
I've been out and made a cup of coffee whilst I have been waiting for it to load and I have fibre!

UK Printed Mugs
02-10-2014, 06:03 PM
Just to say that we haven't experienced problems with speed recently. All seems fine to us in terms of page load, posting and general nosey post reading.

Reg
02-10-2014, 06:28 PM
Forum loading fine for me.

Justin
02-10-2014, 07:15 PM
I have my hosting company checking everything out just in case but there are no obvious issues. It would be likely to affect all users but obviously isolated problems may happen. If you are having problems please let me know if you're PC/Mac and what browser you're using....oh, and clear your cache! lol.

Justin
02-10-2014, 07:15 PM
forum fine with me, must be you!

I choose this as the best response....oh, that doesn't work on this type of forum ;-)

ArtyGamer
03-10-2014, 12:00 PM
As the speed issues are sporadic with me (mostly slow, sometimes fine) I did a dozen tests with pingdom. Out of the twelve tests, three of them took between 47 and 55 seconds for the domain to be reached but then the site itself loaded in quickly, at around 5 seconds for the forum home page to fully load. The rest of the times it was around 6-11 seconds for the domain to be reached. It could be a DNS issue where a drop in packets getting to the DNS server is causing a delay, but it may still be a queueing issue. With only three out of twelve tests showing the slow-down, however, I don't imagine your hosting company will worry enough to look very deeply into it.

It's definitely not a caching issue with me as I run Crap Cleaner every morning before I start work and again at around 6pm to get rid of any crud I've picked up throughout the day. OS is Windows 7 64 Ultimate, and I use a combination of Firefox (mainly), Chrome, Opera, and Safari. It's actually slowest on Safari, but that's the browser I use the least.

I'll just soldier on.

ArferMo
03-10-2014, 12:13 PM
Just run some tests from here and the results were round trip time minimum 22mS maximum 23mS

When you did your pingdom tests where were you loading it too.... the default is New York

Neil
07-10-2014, 03:29 PM
Hello ArtyGamer (http://www.dyesubforum.co.uk/vbforum/member.php?4513-ArtyGamer), I'm Neil from GoCreations (we host this site). We've been looking into this problem but unfortunately cannot reproduce the problems you mention. We have tried a Pingdom test as you mentioned and the load time was 2.52s (from Amsterdam) no where near the 40+ seconds you state. It would be useful to know if running this test again you still get the same load times.

You mention possible DNS problems but again I'm unable to find any problems with our DNS servers or the domain that would explain such long delays.

I've also read through all the other responses from users and no one else seems to be having problems either so I can only assume that it's a problem with your broadband connection. It might be worth checking your DNS server settings and changing them to OpenDNS or Google's DNS to test if this fixes the problem.

If I can be of any further assistance please do not hesitate to ask.

James990
07-10-2014, 03:36 PM
Um, Can I point out that your comment is in fact INCORRECT! I have had problems, and I mentioned it on this thread. I went and made a cup of coffee whilst waiting for the forum to load. So YES others have been having problems!!

So to be honest, I don't take much store in your reply!

James

Neil
07-10-2014, 03:40 PM
Hi James, there is no need to be hostile I'm only trying to help. I did not realise that others were having problems too, are you still having problems with the site running slow?

UK Printed Mugs
07-10-2014, 03:50 PM
Hi. Maybe we look at what other issues could affect speed. So ArtyGamer (maybe your real name would be nice to know) perhaps head to this website and let us know what browser and OS you are using: http://www.whatismybrowser.com. Olly

James990
07-10-2014, 04:29 PM
Yes, and it doesn't matter which browser I am using or which computer. I have tried a number and in different locations. All the same, slow, slow, quick quick, slow!! Except there lately has been no quick, quick!

I am connected via fibre as well.

James

UK Printed Mugs
07-10-2014, 05:21 PM
Hey James, if it is not local (computer issue) and not server related (based on others including ourselves having absol no speed issues) then it is inbetween. It could be that the fibre provider has filtering turn on thus every website and web page you browse if checked for spam links, viruses... Or it could be that the fibre provider is giving less bandwidth to certain traffic. For instance Skype was a problem for lots of people because ISP's would only give minimal bandwidth allowance for it. When you experience issues head to www.speedtest.net and check that normal download speeds are ok. Olly

Paul
07-10-2014, 05:25 PM
have you tried on mobile phone? with and without wifi?

ArtyGamer
07-10-2014, 05:30 PM
Hi Neil - I use Google's DNS (8.8.8.8 and 8.8.4.4.) and I'll occasionally force a flush if I need to redirect a domain to a specific IP prior to propagation. I'm a software developer and work live on the server, so I need to make sure that my connection is at its best at all times - that's why I was concerned that the forum was loading slowly, as no other sites were performing slowly and my own forum uses vBulletin. I have three monitors on my desk for working on and one wall-mounted large screen that I use for 'non-work stuff' such as forums, and the waiting time for this forum (not all the time, as I've said before) is very distracting even though it's very separate from the other screens. It honestly just means that I don't really come by the forum much anymore and rely on email notifications for anything that I've already participated in.

Olly, I'm not actually witholding my name - I've already given it on my introductory thread, and it's there on my profile... and I've already said which OS and browsers I use :) But, as Sheryl Crow once said, if it makes you happy (and if it helps)... (apologies in advance if this ends up huge or ugly)...


Web Browser and Platform: Firefox 32 on Windows 7
Their web browser is up to date!

Ip Address: 86.136.6.38
Location (approximate): United Kingdom, Prestwick
Browser Capabilities: Javascript enabled Cookies enabled Flash: v14.0 Up to date Java: 7 (u67) Up to date
Computer Screen: 1920x1200 24 bit
Detected Addons: Alexa Toolbar v2.1 Microsoft Silverlight v5.1
Extra Technical Details: Browser Version Full: 32.0 Operating System Version Full: Windows NT 6.1 Full Java RTE Version: 1.7.0_67 Configured Language: English
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 AlexaToolbar/pEw8obhf-2.1


Web Browser and Platform: Chrome 37 on Windows 7
Their web browser is up to date!

Ip Address: 86.136.6.38
Location (approximate): United Kingdom, Prestwick
Browser Capabilities: Javascript enabled Cookies enabled Flash: v15.0 Up to date Java: 7 (u67) Up to date
Computer Screen: 1920x1080 24 bit
Detected Addons: Microsoft Silverlight v5.1
Extra Technical Details: Browser Version Full: 37.0.2062.124 Operating System Version Full: Windows NT 6.1 Full Java RTE Version: 1.7.0_67 Configured Language: English
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.124 Safari/537.36

ArtyGamer
07-10-2014, 05:31 PM
Had to split it into three messages....


Web Browser and Platform: Safari 5.1 on Windows 7
Their web browser is out of date
Mark has Safari 5.1.2 but the latest is version 6.1.6.
You can direct them to http://support.apple.com/kb/HT1338 (http://support.apple.com/kb/HT1338) to get the latest version of Safari from Apple.

Ip Address: 86.136.6.38
Location (approximate): United Kingdom, Prestwick
Browser Capabilities: Javascript enabled Cookies enabled Flash: v14.0 Up to date Java: 7 (u67) Up to date
Computer Screen: 1920x1200 24 bit
Detected Addons: Microsoft Silverlight v5.1
Extra Technical Details: Browser Version Full: 5.1.2 Operating System Version Full: Windows NT 6.1 Full Java RTE Version: 1.7.0_67 Configured Language: English
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.54.16 (KHTML, like Gecko) Version/5.1.2 Safari/534.52.7


Web Browser and Platform: Opera 24 on Windows 7
Their web browser is up to date!

Ip Address: 86.136.6.38
Location (approximate): United Kingdom, Prestwick
Browser Capabilities: Javascript enabled Cookies enabled Flash: v14.0 Up to date Java: 7 (u67) Up to date
Computer Screen: 1920x1080 24 bit
Detected Addons: Microsoft Silverlight v5.1
Extra Technical Details: Browser Version Full: 24.0.1558.64 Operating System Version Full: Windows NT 6.1 Full Java RTE Version: 1.7.0_67 Configured Language: English
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.122 Safari/537.36 OPR/24.0.1558.64

ArtyGamer
07-10-2014, 05:33 PM
Oops... make that FOUR parts....









Operating System new – server roles

System Model


Windows 7 Ultimate (x64) (build 7600)
Install Language: English (United States)
System Locale: English (United Kingdom)
Installed: 05/12/2011 18:00:55

No details available


Processor a

Main Circuit Board b


3.10 gigahertz Intel Core i7 950
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

Board: ASUSTeK Computer INC. SABERTOOTH X58 Rev 1.xx
Serial Number: 111212520002799
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 1304 08/02/2011


new USB Storage Use in past 30 Days (mouse over last used for details)

new Hosted Virtual Machines (mouse over name for details)





Last Used


HP Photosmart 6520, rev 1.00
07/10/2014 09:53:47


WD 2500BB External -- drive 5, s/n WCAL74159827, rev 0412
05/10/2014 18:43:44


WD Ext HDD 1021 -- drive 4, s/n WCAZA3064522, rev 2002
05/10/2014 18:43:43


SanDisk CF SDDR-189, s/n 2008081401127, rev 1804
03/10/2014 09:03:53*


SanDisk mSD SDDR-189, s/n 2008081401127, rev 1804
03/10/2014 09:03:53*


SanDisk MSxDSDDR-189, s/n 2008081401127, rev 1804
03/10/2014 09:03:53*


SanDisk SD SDDR-189, s/n 2008081401127, rev 1804
03/10/2014 09:03:53*



* Possibly used again before the reboot following this time.

None discovered


Drives new – drive encryption

Memory Modules c,d


7491.26 Gigabytes Usable Hard Drive Capacity
3130.60 Gigabytes Hard Drive Free Space

ELBY CLONEDRIVE SCSI CdRom Device [Optical drive]
HL-DT-ST DVDRAM GH22NS50 ATA Device [Optical drive]

Corsair Force 3 SSD [Hard drive] (240.06 GB) -- drive 1, s/n 121479010000149503EA, rev 1.3.3, SMART (http://www.belarc.com/smart.html) Status: Healthy
Hitachi HDS724040ALE640 [Hard drive] (4000.79 GB) -- drive 3, s/n PK1311PAGM1TAJ, rev MJAOA3B0, SMART (http://www.belarc.com/smart.html) Status: Healthy
WD 2500BB External USB Device [Hard drive] (250.06 GB) -- drive 5
WD Ext HDD 1021 USB Device [Hard drive] (2000.40 GB) -- drive 4, s/n WCAZA3064522
WDC WD2500JS-00NCB1 [Hard drive] (250.06 GB) -- drive 2, s/n WD-WCANKD455888, rev 10.02E02, SMART (http://www.belarc.com/smart.html) Status: Healthy
WDC WD7500AYYS-01RCA0 [Hard drive] (750.16 GB) -- drive 0, s/n WD-WCAPT1053148, rev 30.04G30, SMART (http://www.belarc.com/smart.html) Status: Healthy

12280 Megabytes Usable Installed Memory

Slot 'DIMM0' has 4096 MB (serial number SerNum00)
Slot 'DIMM1' has 4096 MB (serial number SerNum01)
Slot 'DIMM2' has 4096 MB (serial number SerNum02)
Slot 'DIMM3' is Empty
Slot 'DIMM4' is Empty
Slot 'DIMM5' is Empty



Local Drive Volumes new – volume encryption












c: (NTFS on drive 1) *
239.95 GB
12.87 GB free





e: (NTFS on drive 0)
750.15 GB
464.05 GB free





f: (NTFS on drive 2)
250.05 GB
102.20 GB free





g: (NTFS on drive 5)
250.06 GB
66.11 GB free





h: (NTFS on drive 3)
4000.65 GB
1648.05 GB free





m: (NTFS on drive 4)
2000.40 GB
837.32 GB free










* Operating System is installed on c:






Network Drives



None discovered

ArtyGamer
07-10-2014, 05:33 PM
Last part...




Users (mouse over user name for details)

Printers




local user accounts
last logon


file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/trans.gif LogMeInRemoteUser
29/03/2013 11:22:11
(admin)


file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/trans.gif Mark
05/10/2014 18:43:47
(admin)


file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/trans.gif UpdatusUser
05/10/2014 18:45:55



local system accounts


file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/no.gif Administrator
14/07/2009 06:08:59
(admin)


file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/trans.gif ASPNET
never



file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/no.gif Guest
never



file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/trans.gif HomeGroupUser$
07/10/2014 15:29:16




file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/no.gif Marks a disabled account; file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/lock.gif Marks a locked account



Adobe PDF Converter
on Documents\*.pdf


Canon SELPHY CP810
on USB006


Epson Stylus Pro 3880
on USB002


EPSON Stylus Pro 7600
on USB010


EPSON Stylus Pro 7600-DYE
on USB009


HP Photosmart 5520 series
on WSD-cdacc6a3-4997-48b1-840c-71aeb35d0691.0060


HP Photosmart 6520 series
on USB009


HP Photosmart 8400 Series
on \\PC\HP Photosmart 8400 Series



HP Photosmart Pro B9100 series
on USB001


Microsoft Shared Fax Driver
on SHRFAX:


Microsoft XPS Document Writer
on XPSPort:


PowerDriver R SG3110DN
on SG_Local_4


PowerDriver R SG3110DN
on SG_Local


PowerDriver R SG7100
on SG_Local_5


PowerDriver R SG7100DN
on SG_Local_5


RICOH AficioSG3110DN RPCS-R
on USB004


RICOH AficioSG7100DN RPCS-R
on USB008


RICOH AficioSG7100DN RPCS-R
on USB005


Silhouette CAMEO
on USB003





Controllers

Display


ATA Channel 0 [Controller] (3x)
ATA Channel 1 [Controller] (3x)
Standard Dual Channel PCI IDE Controller (3x)

LogMeIn Mirror Driver [Display adapter]
NVIDIA GeForce GTX 680 [Display adapter]
SAMSUNG [Monitor] (39.8"vis, November 2007)
Samsung SMB2230H [Monitor] (7.2"vis, s/n 1110590281, April 2011)
Samsung SyncMaster [Monitor] (20.0"vis, s/n MY20H9XS302688, April 2009)
Samsung SyncMaster [Monitor] (24.0"vis, s/n HU24HS1Q206402, February 2008)


Bus Adapters

Multimedia


Marvell 91xx SATA 6G Controller
Virtual CloneDrive
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
Intel(R) ICH10 Family USB Universal Host Controller - 3A34
Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Intel(R) ICH10 Family USB Universal Host Controller - 3A36
Intel(R) ICH10 Family USB Universal Host Controller - 3A37
Intel(R) ICH10 Family USB Universal Host Controller - 3A38
Intel(R) ICH10 Family USB Universal Host Controller - 3A39
Renesas Electronics USB 3.0 Host Controller
Renesas Electronics USB 3.0 Root Hub

High Definition Audio Device
NVIDIA High Definition Audio
WsAudio_DeviceS(1)
WsAudio_DeviceS(2)
WsAudio_DeviceS(3)
WsAudio_DeviceS(4)
WsAudio_DeviceS(5)


Virus Protection

Group Policies




[B]Webroot SecureAnywhere


ZoneAlarm Internet Security Suite Antivirus




None discovered


Communications new – connection speed & status

Other Devices









Microsoft ISATAP Adapter


↑ Realtek RTL8169/8110 Family PCI Gigabit Ethernet NIC (NDIS 6.20)


primary
Auto IP Address:
192.168.0.2 / 24



Gateway:
192.168.0.1



Dhcp Server:
192.168.0.1



Physical Address:
14:DA:E9:51:3C:CB



Connection Speed:
1 Gbps


Teredo Tunneling Pseudo-Interface





Networking Dns Servers:
8.8.8.8
8.8.4.4




VIA 1394 OHCI Compliant Host Controller
Logitech Driver Interface (7x)
HID-compliant consumer control device (2x)
HID-compliant device (10x)
Logitech HID-compliant Unifying device (2x)
Logitech Unifying USB receiver
USB Input Device (4x)
Wacom HID Pen
Wacom Virtual Hid Driver
HID Keyboard Device
Logitech HID-Compliant Keyboard
HID-compliant mouse
HID-compliant Mouse
Logitech HID-compliant Touch Pad Mouse
Logitech HID-compliant Unifying Mouse
Wacom Mouse
Generic USB Hub (2x)
USB Composite Device
USB Mass Storage Device (2x)
USB Root Hub (8x)

Justin
07-10-2014, 05:45 PM
I did state earlier in this thread that I was looking at this and in turn had asked our Host company to take a look. I will update the thread as and when I hear back from my host company.

I am taking the forum offline for approx. 15 mins at 5pm today for other maintenance.

James990
07-10-2014, 05:54 PM
Yep, as I worked in computers for a good number of years, (repairing computers, building websites etc), done all the tests and checks. Now't to do with line, filtering etc. All speed tests show correct speed at all times.

ArtyGamer
07-10-2014, 05:56 PM
Sorry Justin; I know you were looking into it but when Neil addressed my specifically and Olly suggested that I publish the OS and browser info I just figured I may as well as it'll save anyone from asking for it again and this way absolutely everything that there is to know about my system is available. I was just leaving everyone to it until I was asked to give the info. I'm assuming you're replying to me? I totally appreciate that you looked into it immediately, don't worry :)

GoonerGary
07-10-2014, 07:14 PM
A lot of the time, websites get blamed for being " down " but check BT service updates, they had problems connecting to ebay, Amazon and Facebook recently...basically the high traffic sites.

https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

ArtyGamer
07-10-2014, 07:37 PM
You'd be surprised the number of times I get phone calls and texts from clients telling me to reboot their server as it's gone down. Of course, it never has. They never think to check downforeveryoneorjustme.com or anyone like that, or even think to ping their domain. They just assume that the second they can't see their site, it means their server has inexplicably shut itself down. I remember getting one client to run tracert and send me the results and it showed clearly that a BT box in Ilford was down, but even though I sent them my own screencap they insisted that it was a server issue.

That's why the first thing I said on this forum was to suggest that it was just me. You can't assume that something's slow just because it's slow for you, as it may be fine for everyone else. Just wish clients would understand that.

Justin
08-10-2014, 10:17 PM
I've made a few changes to the forum tonight. This should see a marked improvement in performance so please run any previous tests and let me know your results. No need to post pages of data (at this stage) just a quick update would be appreciated :-)

James990
08-10-2014, 10:31 PM
Certainly loading quicker for me!

James

ArtyGamer
08-10-2014, 10:49 PM
Hopefully it isn't an isolated case, but it's certainly loading quicker for me at the moment. It wasn't a constant thing though, so it's difficult to say. One thing I WILL say though, is that I can access private messages as quickly as I can the rest of the forum now... and even when the forum was running quickly for me lately, the private messages were still sitting with the page half loaded, waiting for more information. That alone is a huge difference. I'll check the forum as regularly as I can so I'll get a better gauge for whether it's a constant.

Thanks!

Justin
08-10-2014, 10:54 PM
No problem :-) For me personally it's running slower, lol. There are a couple of other changes I can make but would prefer not to unless the situation doesn't improve. Appreciate everyone's patience with this and please continue with the feedback.

ArtyGamer
17-10-2014, 08:50 PM
Just a quick update... haven't noticed ANY speed issues at all whenever I've dropped by the site in the past week. It's bliss :D

Thanks again!

M

ferret
17-11-2014, 11:46 AM
I am new to the forum but been a stalker for several months and at peak times the forum does indeed get a little slow, and to be fair it is the usual problems!

I have seen this many times with my own forum included, the problem is with vBulletin and its high demand on mySQL especially when you start getting busy and also have many bots crawling your website, best option is to ditch Apache all together and get someone to set you up a NGINX based server, don't get me wrong NGINX is great but ti does have problems of its own like not supporting .htaccess so all URL rewriting has to be hand coded server side and there are many vBulletin plugins which will not work on NGINX because of this but for me it is perfect and I run a community with over 37,000 members and currently (10:46am) I have 300 people online.