Print orientation horizontal instead of vertical for mugs

Hello,

I'm using Adobe Illustrator for Windows and a Rocoh SG 3100DNw to print onto mug sized sublimation paper. The printout is 90 degrees and squashed to the paper width - please see attachment image.

My Illustrator artboard is 241W x 102H. The print media in Illustrator is custom 102W x 241H with AutoRotate and the preview image looks lined up (see other attached image). When first tried to print, the Ricoh printer said that there was a paper size mismatch so I changed the Custom Size setting within the printer to be 102W x 241H (it wouldn't let me put it the other way round). As you can see from the first image, it's printing out with the wrong orientation.

I have tried setting it to landscape and a few other settings but nothing wants to turn it. As it's for sublimation I have set Emulsion: Down (Right Reading).

Please help!

Thanks,
Andy

I've fixed it. The printer settings layout was set to "2 pages per sheet". I'm not sure how it got set like that (as it's a new printer) and I can't believe I didn't notice.