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Thought i'd chip in with advice from some hard lessons learned when starting out
* Make sure you cover costs if replacements are needed including postage and the pick up collection of supposed 'substandard' mugs
* Make sure Samples are identical, one for you and for customer and photograph the customers sample
* VERY IMPORTANT *****Clearly state your T&Cs with quote/proforma*****
* Do not spend the money received before customer receives their order and is happy, Especially on large orders, You really do not want to be up the 'creek' if they requests a full refund and you have spent the dough
* Check and double check every order before packaging it.
Finally realise sometimes that there is no pleasing a customer. Regardless. Take the hit, Learn and move on.
This has brought up bad memories, I'm off for a beer! :biggrin:
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Scotty makes a good point regarding VAT. A large percentage on ebay (and those generally selling cheap) it seems are not VAT registered once you are you either have to increase your selling price (if including the VAT) or take a hit with your profit. VAT puts a different slant on things when pricing jobs. If you're selling to business it may not matter much if they are VAT registered - sell to Joe public and you're more expensive than many. I'm certainly finding that now.
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Could someone help me with hie much to quote for 20 sublimation stickers I need to let the customer know by today but have no ideahttp://www.dyesubforum.co.uk/vbforum/showthread.php?10328-How-much-should-I-quote-for-Sublimation-Stickers
