Anyone had problems with Signzworld?

At the start of may, I asked to see a photo of a sample from a machine - told they couldn't do it, don't have the pics at hand so they would have to send my out an actual sample... didn't make sense but ok.
They said they would send it then didn't. Contacted them again after 2 weeks and was told I had to pay for the sample first, ok by me, paid for the sample.

In the last month, I have contacted them 3 times now, as each time I have made contact with them they have promised my sample would be sent in in a few days... still not had the samples I've paid for.

Confused by their actions tbh. Spent a lot of money with them, was planning on spending a heap more but now rethinking that.

Anyone else had an issue like this with them?

Thanks

I have had problems with them and will only purchase when I have a price sensitive job where quality takes a back seat.

Mine came from them blaming other companies for what was clearly a coating issue and they tried denying it. This wasn’t even my problem but I could not sit by and let them try to dilute their error.

What did they do... blocked me. Quite pathetic really.

They have a lorry driver mate who does sublimation part time who constantly blows smoke up their backside and that is who they use as their go to person for defending them. It’s all very childish.

I have always been fair with suppliers if they are honest and fair back. SW are neither, very much an ink supplier who threatens fake legal action for pointing out how bad their ink is LOL

It’s a shame really as I had my eye on a couple of machines totalling over £3000, but no way are they getting a penny until they grow up a bit.

What machine were you looking at as I might know a bit about it anyway.


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Bought my main heat press machine from them, they contacted me on here and said they couldn't give a discount but would throw in a load of freebies - they never did.lol
I just don't understand their attitude tbh. They messed me around for a month over photos, samples, said they would send them with an invoice, then acted like it was my fault I hadn't got them for not pre-paying (when they had said they would invoice me with the samples they were sending). I paid upfront and near another month keep getting the same chat. Me: Not had my samples Them: What is your postcode (even though I'm re-sending them the whole thread of messages with all the deets on) Them: Will be sent out to you in a few days - rinse and repeat... I wanted to see what their heat pen press produced to see if it was any use to me... and I had my eye on a few other machines but not feeling so keen now...

If they can't even send a sample, how are they going to fix your warranty repair?I'd stay clear. Although in balance, they had no problem sorting out a couple of faulty cheap presses when I had issues via eBay.

Touch wood I've never had a problem with them. Tho they are only just over an hour away if anything did happen.

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I wanted to see what their heat pen press produced to see if it was any use to me

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I have a pen heat press that I purchased from Coralgraph. I use it for laser toner transfers not sublimation.

What do you need to know?

Yes, laser toner transfer. Wanted to see an example of the end result, what the machine can do etc. If you have any pics of this you could pm, would be grateful. However, wanted to see what the actually machine could do before purchase... Thanks

Attachment 6254

It works best on metal pens (in my opinion). This is an image of a pen that has been floating around my unit (and in use) for over a year now and as you can see, the print is still pretty good.

Its fantastic for personalisation of pens but do not expect to get into bulk as there is no way this machine can compete against companies that are selling printed pens for 9p (including print and pen!).

Its a royal faff to set up the templates and if I were to purchase again I would probably get the "5 at a time" press instead of the 10 because the maximum you can do is possibly 8 at a time (this is because the pen barrels rotate slightly as you are clamping down).

So: Bulk pens NO

But: Pencil sets with names of kids using CPM or RST... pretty good.

Yes, worried about how to set up the templates tbh, how did you even go about it?> Does any info on this come with the machines? I looked at the one on Coralgraph, maybe a better company to buy from so thanks.

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Yes, worried about how to set up the templates tbh, how did you even go about it?> Does any info on this come with the machines? I looked at the one on Coralgraph, maybe a better company to buy from so thanks.

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The template is set up using trial and error. You can get pretty close just by positioning the pens in their respective slots and using a ruler. But refining to make it perfect requires patience and quite a few pens :-)

No info about pressing times/temp come with the machine. Again, trial and error will give you that sweet spot.

Incidentally I doubt SW are set up to supply you samples of this particular press. I could be wrong but I doubt they have the correct materials.

I only ordered once there which was a mug press from microtech and i can only use it outside with a 3M gas mask because of extreme fumes coming from this machine. I guess the chinese manufacturer made a mistake with the silicon rubber used in those machines. They said it would go away but it did not, so i paid alot of money for a product i can not really use. Now i prefer the oven, much better results and i can print from top to bottom and closer to the handle.

Had a look ay machines on coralgraph and found what look like a good one, tried calling - no response and message saying no picking up. Emailed some question and no response in 6 days so far. Signzworld, managed to get them on the phone and they said they had been busy - promised my samples by yesterday - didn't arrive. lol About to give up on this, can I ask please, where I can find these printed pens for 9p? I may have to just buy them in and give up on the idea of a machine. Thanks

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where I can find these printed pens for 9p

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That particular email and price came from www.thepencom.co.uk, however there are loads of specialist pen printers out there, all offering similar pens and similar prices (as long as you are a trade customer).

Hi,
I'm the customer care manager, please pm me your name and postcode and i will look into this personally thanks Rob

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Originally Posted by Signzworld Support

Hi,
I'm the customer care manager, please pm me your name and postcode and i will look into this personally thanks Rob

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No offence here fella but....

Shouldn’t we get the admins to verify you are actually who you say you are, before asking for name and postcode info?

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Originally Posted by Signzworld Support

Hi,
I'm the customer care manager, please pm me your name and postcode and i will look into this personally thanks Rob

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It was nearly 4 months ago....... think they might have moved on from this query.