Changed my printer and now everything is messed up

Hi! I was hoping that someone could give me some advice on what to try. I bought an A3 printer and I cannot get my color right.

I have a Sawgrass sg1000 and use the inks it came with Sublijet UHD and Texprint R paper

Before switching I used a ricoh 3110 with sublisplash and Srace paper. My colors were perfect every time.

What do you think makes the biggest difference? Could the paper be responbile? Or are Sublisplash inks so bright and vivid in comparison? My prints are either faded when printing from photoshop using an ICC I had from before or they are just wrong if I print from Sawgrass print manager.

I've tested all settings I could think of today and I'm simply not getting the result I'm used to. Has anyone compared Sublijet to Sublisplash? I'm scared it's because of the inks. What do you think?

Are you looking at the finished printed product or just the printed paper transfer?

Have you installed a new ICC profile?

Looking at finished products. No ICC installed as Sawgrass doesn't include one with their ink. I'm sure things would have been easier if I had one. I did a test using my sublisplash ICC, this produces the correct color but they look quite faded.

You need the specific profile for the new inks, who did you buy the inks from and didn't they mention the profile?

Are you using the Print Manager software?

https://supportdesk.sawgrassink.com/...ome-with-a-cd-

No, they didn't, bought from Amazon, I doubt I'll get much support. But shouldn't these be included in the installation profile from Sawgrass? I thought it would make things easier but I have look everywhere online for this and it seems like no one has it. Asked around in groups and everyone keeps saying there is no ICC included with the printer and inks but that "the print manager" will get the colors perfectly. Even sawgrass says the same. I have no idea to do next..

Quote:

---

Originally Posted by Justin

You need the specific profile for the new inks, who did you buy the inks from and didn't they mention the profile?

Are you using the Print Manager software?

https://supportdesk.sawgrassink.com/...ome-with-a-cd-

---

Yes, the Print Manager doesn't even get close to the real colors..

We ditched SG500 (A4 version) after one week of realising colour matching was impossible with print manager and went back to old sg400. Many others in industry have said same about inaccuracies of sg500/1000 and ditched quickly as well.

Quote:

---

Originally Posted by UK Printed Mugs

We ditched SG500 (A4 version) after one week of realising colour matching was impossible with print manager and went back to old sg400. Many others in industry have said same about inaccuracies of sg500/1000 and ditched quickly as well.

---

oh no! Sounds awful! I already gave away my old printer and this one wasn’t cheap🤦*♀️ That’s so disappointing from sawgrass that they wouldn’t acknowledge this flaw and try to fix it, it just needs a freaking ICC profile, why is that so hard?
lots of people are telling me that the colours are spot on, but after trying every single setting and option I could find online as a suggestion, I starting to think maybe.. they don’t have the accurate colors on their monitor to start with?
It will be interesting to find a solution now, going back and buying a new old printer is not an option for me at this moment 😅

Quote:

---

Originally Posted by dalia

oh no! Sounds awful! I already gave away my old printer and this one wasn’t cheap臘*♀️ That’s so disappointing from sawgrass that they wouldn’t acknowledge this flaw and try to fix it, it just needs a freaking ICC profile, why is that so hard?
lots of people are telling me that the colours are spot on, but after trying every single setting and option I could find online as a suggestion, I starting to think maybe.. they don’t have the accurate colors on their monitor to start with?
It will be interesting to find a solution now, going back and buying a new old printer is not an option for me at this moment 

---

Go for an epson. :cool:

When you say you bought from Amazon, was it a reputable/well known seller?

Sagrass will not give support now unless you send them a photo of your inks showing the dates on the pack ! ask me how I know :mad: I need a lesson in how to install a new ink profile.