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I have sourced black mugs with the white patch from two separate suppliers and the results are the same. No matter what time and temperature I set from 325 - 400 degrees and 3 minutes to 5 minutes...

I have contacted Sawgrass after 3 weeks of going back and forth they elevated me to the Product Support & Service Manager for North America from Sawgrass. He kicked it over to the software team who...

I am having major issues with the Sawgrass SG400 VPM software

Using 3.5 x 9.125 mug printer paper

If I print from Photoshop in Windows it prints exactly as the image is in Photoshop and I get...

Let me also ask this do you find it matters which way you load the mug into the press? For example do you load the top of the mug facing towards the where the cables come into the cuff (right on my...

Ive also had issues with

I sent 40 prints to the SG4000 and the yellow channel quit working in the middle of the job leading to the remaining prints coming our purple hued (ruined 12 mugs as I...

i have been in constant contact with one of their reps the list of issues is numerous. I have asked 2 times if the diamond shape I see in the cuff (about one inch in from the the power connector goes...

I recently purchased a dye sub mug kit and I have had nothing but issues. The most recent is consistency issues from the heat press and I am guessing it is due to the single thumb screw adjustment...

It seems like once I moved my graphic inwards 1/8 of inch on each side it resolved the fading issue (which may have been being caused by not enough pressure too)

I have never seen a hallogen oven,...

I did not know about the heating element getting damaged..... They never told me that it could not be left on with nothing in it.

I did figure out the issue... I got so irritated with it after...

Yes I checked that.

So I ended up buying mugs from Coastal along with their 4 in 1 mug press. I also got a Sawgrass SG400.
I have had nothing but issues with the press, mug quality and even the printer and its...

What humidity should I be shooting for ? my basement is about 60 degrees and between 40 - 45% humidity with a dehumidifier running. And am I just worried about when I print on the transfer paper or...

When you say extractor do you mean like a bathroom exhaust fan ?



The way the rep I talked to at a company I was looking at buying the DK3 from made it sound like you just set the temp, put the...

Greetings,

I have been looking into getting a Geo Knight DK3 Mug press so I can make my own mugs at home but I have a couple of concerns

1. How bad and toxic are the fumes that are emitted...

Thank you Justin

You are correct, I am based in Rochester NY , USA. Apologies I was told this was the best forum for mug related information when I posted in a t-shirt based forum looking for help.

Are the mug...

Greetings,
I hope I'm posting in the right place. I'm currently looking into making my own mugs as the POD supplier of my printed mugs is making too many order mistakes and taking way too long to...