Exactly!
You have to remember, Hermes couriers only receive around 45p for the delivery. (I know ... I was one). Out of that 45p they pay for the use of their own vehicle (usually a car, crammed to bursting point), their own fuel, expensive courier insurance, repairs, etc. They have NO holidays unless they can find a suitable cover courier and they are almost impossible to find, get no sick pay (in fact, they usually have their work withdrawn if they are off sick or have to attend a family funeral), and, to top it all ........................ THEY HAVE TO MAKE THREE ATTEMPTS TO DELIVER YOUR PARCEL, ALL OUT OF THE 45p!!!!!
So, if your shipment ends up on the doorstep, in a customer's wheelie bin, stuck under a car in the drive, or pushed under a hedge, now you know why.