So we have been told that our Etsy shop has been suspended.
"Due to sufficient overlapping information between your account and the other Etsy account in question, we consider these accounts related.I cannot disclose our internal review criteria, but the strength of the overlapping information connecting these accounts has led us to determine that you are either the owner of this other account or are operating on the owner's behalf.
We are unable to reconsider this determination, and this decision is final"
I have no idea whatsoever as to what they are talking about and can only assume someone has stolen all of out designs and set up another shop. We're not related to any other shop in any way.
Our Etsy shop brings in 50% of our monthly revenue so this is crippling us right now.
Surely I have the right to know what I'm being accused of and shouldn't they have to show me some sort of evidence?!
Has anyone any experience of this? I Google the problem and the advice seems to be give up, no chance, forget it, move on...really not want I need to hear!