Quote Originally Posted by Customprintwales View Post
did you fill in the integration name section - I believe this is the app name.

You should have both trading name and integration name completed and I believe they should be different names.
They are all filled in and different, I even changed the integration name but the channel icon isn't changing to the WooCommerce one (as per Royal Mail's guide).

As a last resort, I checked if WordPress had a click and drop plugin that would handle the integration with Royal Mail. It seems the click & drop site is the only way.

Maybe it's time to give a technical person in Royal Mail a call, or maybe there's e-mail support. I'll be damned if I can find the right details!