I purchased some "Elegant Bone China Mugs" from BMS. They all printed ok.
A couple of people have complained, when boiling water is poured into them they either crack, break or literally
explode.
I have tried calling BMS but there is no answer .
Has anyone else experienced this or have we done something wrong when sublimating them?
I have recalled and refunded the people who have purchased online but a bit worried about people who
purchased from a recent show.
As you can imagine it is a serious health and safety issue!