I am trying start-up a dye sub business in the Isles of Scilly, but I have already run into problems. Because of my design background I chose to stick with MAC OS. I have the latest MAC OS and the latest SG400
driver installed. The first problem I encountered when installing the sawgrass software, was the printer profiles for my Adobe Creative suite were not installed. I contacted Sawgrass and after they checked my installation
they said I could not install them because I did not purchase Adobe CS6 cloud version ( this I was never told ), I have the previous CS6 suite. I can see the printer etc, just do not have the printer profiles. Ask Sawgrass if they could send the printer
profiles so I could manually install, but no joy.
They told me I could create my files in PhotoShop using the correct RGB settings and then save the file as a jpeg to the Virtuosa Hot Folder and the Printers software would
pick the files up from there. This works fine except for one big problem; they print smaller than actual size by 2.4%, not a lot, but effectively I lose my bleeds. If I print direct from PhotoShop
the jobs print ( using Generic RGB printer profile ), but the colours look much darker than they should be, but the file prints the correct size.
I contacted Sawgrass a week ago and they replied to me 3 days later said it was probably an MAC OS issue, they were going to investigate and come back to me, but sadly not as yet.
I guess I could make my files 2.4% bigger, but this seems daft and just can not understand why they can't give me the printer profiles for my Adobe software.
Can anyone please help or advise? I would be very grateful,
Will Evans - All Things Scilly