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  1. #11
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    Efficient me had a notepad document for mail supplies:

    Not received your order?

    Please call 08457 950 950.

    We're open Monday to Friday, from 8am–6pm.

  2. The Following User Says Thank You to GoonerGary For This Useful Post:

    JMugs (21-11-2018)

  3. #12
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    If you have a query about Business Services and Online Mail Supplies, please visit our Business Support page or contact our customer service at business.customer.service@royalmail.com.

    Just off the phone to them, explaining that I've been waiting two weeks. She tells me to re-order and if it hasn't come after 5 business days, ring them on the 6th day and they'll escalate it.

    Can you not escalate this order instead?

    No.

  4. #13
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    Isn't their customer service just amazing!

  5. #14
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    I had similar problems last year with the delivery of sacks and kept on getting the fob of. So I said, fine, please that this as a formal complaint and put it in the hands of the formal complaints people. Blow me if the sacks didn't arrive the very next day!!

    James

  6. #15
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    Today the Thermal labels arrived and so did the priority labels....we have progress.

  7. #16
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    Well.....Today my orders arrived, and the re-orders they asked me to do.....and the orders and re-orders that they chased to see what the problem was. So I now have 4 times the amount I wanted....but I sure as hell am not sending it back!!!!

    Plus I had one order of Thermal and priority labels yesterday.

  8. #17
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    We once ordered the wrong thermal labels from Parcel Force, and after much enquiring, discovered there wasn't a way to send them back, so they all ended up in the bin I think!

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