Hey Folks I hope you are all well and living in a Sublimation Fairly Tale :)
I am hoping someone may have had some similar issue that you were able to resolve or give me some suggestions.
I have an SG800 that had a noisy paper jam i have been told - i wasn't there at the time. After they called technical support ( ME ;)
1. I removed the offending paper jam
2. at the back door the grey plastic bar with fins that sits just under the paper rollers had popped out of its place - unscrewed the back door, put that back in place.
3. restarted the printer - sent a job to print .... it gets 3/4 off the way through - then stops and says paper miss feed ????? I have looked for every little bit of paper and every angle possible, cleaned belt etc ... Paper is set correctly on the printer and in the files sent ...
4. open the back door, close it again, cancel the job on the LDC screen - error message goes away.
5. Try print again ... same thing ... everytime
6.I have been on the phone to Sawgrass for 2 days - and they don't know
?.....
If any one as any suggestions I would be very grateful :)
And it seems there is no one that i can find that repair these machines either
at this stage it look like I will splashing out on a new one
!
Thanks for taking the time to read my post
cheers
Mitch