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  1. #1
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    Ricoh not printing mug template size

    Hi
    Probably a simple explanation.
    I have bought some city ink Express mug papers as I was struggling to keep a straight line on the mugs.
    These are 240 x 100mm I have set up a template as per cie video but allowing a little extra gap at the top as my mugs are 95mm.
    When printing I have a large border at top of page (width for mug) meaning the print is only 200mm long. The height is perfect.
    This happens when i print in both coral draw and photo shop.
    Is this a simple fix as I am struggling to find a solution other than cut off the excess which defeats the reason for buying the paper.

  2. #2
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    Managed to sort it, I had missed a setting in the print options in photoshop all good now.

  3. #3
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    can I ask, what was the setting you where missing?

  4. #4
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    hi
    i have just been back into photos hop trying to work this out for you.
    i honestly cannot remember but know i set up the mug paper size in photo shop and also had to set a custom size in the ricoh print setting on the printer itself, it may even have been i did not have the star against the printer setting on the ricoh.
    I am happy to have at this and compare settings with you if you are having the same problem to help you resolve it.

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