Hi
I'm getting black marks on my mugs. I thought at first it was because I was using too much pressure on the ceramic mugs, but it's also doing it on the plastic mugs. The marks look like black ink, so too much for too much pressure marks? but when i print out the transfers, I can't see any black marks unless they are very faint and then when heat is applied they look much worse? I've done several head cleans. I'm not sure where to even look in the Ricoh for ink spillages, as wouldn't it have dried or gone with the amount of paper i've put through it trying to fix the problem? I do use quite high pressure, as if I don't then i seem to get faded patches. The mug wrap is quite new, it does seem to be 1cm narrower than my previous ones. I'm not convinced that they heat evenly, but how i can prove this and get a replacement when Xpres just blame me for using too much pressure as the last two caught fire.

Any suggestions as this is doing my head in? haha

Thanks
Lianne