Hello,
I mentioned in an earlier thread that I had made an order from Coralgraph.
After I opened up the box I noticed that one mug element was damaged. I contacted Coralgraph promptly upon receipt of the goods. Now I have had time to upload the pictures here so you can see.
I was told that it's maybe cosmetic damage but I am afraid that it will affect the prints in a negative way with cold spots because the inner mug mat is damaged.
What should I do in this situation? I haven't got time to test in the coming days because I am awaiting my order of mugs by next week. But just by looking at it, is it something that's Dead on arrival/or return to base? Or is it normal to get a mug element in such a condition?
I am grateful for all replies.