Hello everybody,
I mentioned in another thread about how Coralgraph put the wrong address on the ordered parcels, which I was able to solve thanks to the helpful advice from the members here on the forum. Hooray, the parcels arrived in Germany, but a headache followed.
When the parcels arrived I noticed upon a quick inspection that a mug element, 6oz, was damaged.
The guy from Coralgraph tried to convince me that the damage only was cosmetic, which it infact wasn't. A faulty electrical good which arrived DOA. After some emails back and forth he finally promised to send a new element.
Yesterday I contacted him since it has gone more than a week since he ''allegedly'' sent it out and of course asked if he had a tracking number for it.
I got a surprising answer. Instead of mentioning the requested tracking number he said that he had sent out (with Royal Mail 1st Class) a 10oz element instead of a 6 oz element. Which of course is of no use since I need a replacement for the faulty 6 oz element. Still waiting for the wrong parcel...
Everything has been a big headache. He can't be reached on the phone, Emails are answered slowly. Really had higher expectations from Coralgraph.