I am having major issues with the Sawgrass SG400 VPM software
Using 3.5 x 9.125 mug printer paper
If I print from Photoshop in Windows it prints exactly as the image is in Photoshop and I get a .125 margin on all 4 edges of the printout.Leaving a printable area of 8.875 x 3.25
If I print from my Mac using the Hot Folder or opening the file in VPM I get a .1875 margin across the top and bottom (long side) and a .4375 margin on the left and right on the printout.
Leaving a printable area of 8.25 x 3.125
It also reduces the size of the image and moves it inward.
The problem comes in when printing mug wraps for black mugs as the print out from my Mac computer makes it so there is only 1mm of tolerance to get the mug paper over the white printable area on the black mug (this is basically impossible and results in a white horizontal line at the top or bottom.
The VPM software also seems to detect the size of the paper wrong. And puts it at 3.49 and 9.11 (this seems to be a rounding error within the software) along with the margins being an error with the software as well.
It appears the driver has some major issues.. Has anyone else experienced this and were you able to get around it ?