Last September I bought an A3 Oki white printer from a reputable dealer here in Germany. Last Friday the screen went blank, lit up but no information showing. Rang my supplier who rang Oki.
It turned out that I had not registered the printer by Oki so it is not guaranteed. I expected the supplier to do that , not me. Or to a least have told me that I had to register the printer, then I would have done it. Now I and not my supplier am having to chase around to get this printer repaired. A 4,000€ printer too.
Not good customer service. So Marco, if you are reading this, please get your team in order and offer better backup.