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  1. #1
    Administrator Justin's Avatar
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    Wasatch RIP - Upgrades etc.

    I'm using the Wasatch SoftRIP with my VJ628 printer. I bought the software a few years back with the printer, cost around £1000 just for the RIP but well worth it.

    I then got a new profile to test and had to upgrade from version 7.3 to 7.6 to enable me to do this. Wasatch wanted about £800 at the time for the upgrade which seemed ridiculous. Eventually Sawgrass helped me and arranged for the upgrade to be given FOC.

    Now, I want to move the software, version 7.6 to another drive within my PC or better still to a different PC. Wasatch no longer had downloads available for older versions as they're on v8 but luckily i found I still had the install files. I started installing on my machine, put in required dongle etc. then you have to register with Wasatch but, v7.6 no longer supported.

    Longer story short, they are now asking for £50 a month or £600 for a new licence that I don't need!! So if my PC crashes and I have to re-install I can't without paying out all over again. i've cloned my drive so I do have a backup but can't move the install.

    My point is that I purchased a perfectly good copy v7.3, the only difference to v7.6 is I can use the newer profile! I don't need v8 for any other reason. I do feel held to ransom over this and don't think this is right at all.

    Comparison, I own CorelDraw v4 which still works fine and I can use my serial number whenever I re-install. I didn't have to upgrade to v8 but did and can now run both, my choice and there is a big difference in features.

    Sawgrass have just emailed saying Wasatch don't support and I have to upgrade. I've stuck with Sawgrass on this printer as it's very good, I pay Sawgrass prices for the inks. I'm just about to replace all the inks at a cost of £400 (which is actually decent enough value) but if I have to find another £600 for software I amy as well go back to looking at alternatives!
    Last edited by Justin; 27-05-2020 at 04:49 PM.
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