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  1. #1
    Administrator Justin's Avatar
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    Wasatch RIP - Upgrades etc.

    I'm using the Wasatch SoftRIP with my VJ628 printer. I bought the software a few years back with the printer, cost around £1000 just for the RIP but well worth it.

    I then got a new profile to test and had to upgrade from version 7.3 to 7.6 to enable me to do this. Wasatch wanted about £800 at the time for the upgrade which seemed ridiculous. Eventually Sawgrass helped me and arranged for the upgrade to be given FOC.

    Now, I want to move the software, version 7.6 to another drive within my PC or better still to a different PC. Wasatch no longer had downloads available for older versions as they're on v8 but luckily i found I still had the install files. I started installing on my machine, put in required dongle etc. then you have to register with Wasatch but, v7.6 no longer supported.

    Longer story short, they are now asking for £50 a month or £600 for a new licence that I don't need!! So if my PC crashes and I have to re-install I can't without paying out all over again. i've cloned my drive so I do have a backup but can't move the install.

    My point is that I purchased a perfectly good copy v7.3, the only difference to v7.6 is I can use the newer profile! I don't need v8 for any other reason. I do feel held to ransom over this and don't think this is right at all.

    Comparison, I own CorelDraw v4 which still works fine and I can use my serial number whenever I re-install. I didn't have to upgrade to v8 but did and can now run both, my choice and there is a big difference in features.

    Sawgrass have just emailed saying Wasatch don't support and I have to upgrade. I've stuck with Sawgrass on this printer as it's very good, I pay Sawgrass prices for the inks. I'm just about to replace all the inks at a cost of £400 (which is actually decent enough value) but if I have to find another £600 for software I amy as well go back to looking at alternatives!
    Last edited by Justin; 27-05-2020 at 03:49 PM.
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  2. #2
    Administrator Justin's Avatar
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    Anyone following this.....I've worked out how to transfer everything across. No response from Sawgrass or Wasatch yet. Least they could do is email and tell me the transfer is possible but we'll wait and see how helpful they are.
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