I don't know if this is where to post this question, but here goes.
We print MDF jigsaws on a regular basis, have sold 100s. Today, a customer complained that the ink was coming off on her child's hands. Obviously, we handle these in the process of printing and packaging.
I explained how the process worked and said I didn't think that the ink could come off. I asked her to send me a photo of the child's hands and the jigsaw to show smudging, which I imagine would be there if the ink was coming off.
Have any of you had any experiences like this. She has shown a pic of the child's hand which look grubby, like when newspaper ink gets on your hands, but hasn't sent me an image of the jigsaw.
Any information would be appreciated as I feel that she is trying to get a part refund on her purchase price.
Cheers
Harlequeen.