Join our Premium Membership now and save with Xpres, Listawood, Ink Experts, Ink Express, Signzworld and more! Just £10 per year.....Click the Membership link above.....

User Tag List

Similar Threads

  1. Customers?? ARGH!!!!!
    By Justin in forum Take a Break
    Replies: 6
    Last Post: 18-07-2018, 09:39 AM
  2. How did you get your first customers?
    By subbase in forum General Dye-Sub Chit Chat
    Replies: 4
    Last Post: 14-04-2017, 07:25 AM
  3. Customers....Shoot them!
    By JMugs in forum Take a Break
    Replies: 8
    Last Post: 22-08-2015, 02:26 AM
  4. Customers...you have to smile!
    By JMugs in forum Take a Break
    Replies: 13
    Last Post: 25-02-2014, 06:57 PM
  5. what do you do if customers say print however you think looks best?
    By soulclaimed in forum General Dye-Sub Chit Chat
    Replies: 3
    Last Post: 14-05-2013, 11:51 PM
Results 1 to 8 of 8
  1. #1
    Junior Member
    Join Date
    Aug 2020
    Location
    Lowestoft
    Posts
    9
    Downloads
    0
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Managing customers expectations with colour variance

    Evening everyone,

    Just had some mug designs come through which appeared simple enough but has given me a headache with some of the midtones showing through far more than I expected once pressed. A five minute job has just turned into a couple hour headache.

    How does everyone go about managing the outcome of the prints compared to what the customer expects?

    Do you advertise as "colours may vary" or do you persevere until you get an exact colour match to screen having fiddled with HSL/Contrast etc? I'm using the supplied colour profile and it has been acceptable I guess. I've seen people on here saying about getting a custom profile, anyone have any experience in this?

    Am I being too attentive in trying to get every mug perfect? They came to me on a recommendation after seeing some of my other mugs explaining that she'd had a few "from the internet" which didn't match her expectations.

    Advice welcomed!

    Cheers, Matt.

  2. #2
    Member Mrteajunkie's Avatar
    Join Date
    Nov 2016
    Location
    Devon
    Posts
    325
    Downloads
    0
    Uploads
    0
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Have you printed and pressed them?
    if so send them on and see if she’s happy with a follow up email.

    you have already used the mugs so it’s just postage now.
    if she’s not happy you can apologise and remake them for her but chances are it will be fine.

    This is assuming the colours aren’t way out.
    Are you actually using an icc profile?

    So many things could affect the outcome like times and temps and pressure and ink and paper choices.
    Its a mine field to get it right.
    If I have helped please hit the thanks button.

  3. The Following User Says Thank You to Mrteajunkie For This Useful Post:

    MattMose (2 Weeks Ago)

  4. #3
    Senior Member webtrekker's Avatar
    Join Date
    Sep 2016
    Location
    Northumberland
    Posts
    2,106
    Downloads
    0
    Uploads
    0
    Mentioned
    14 Post(s)
    Tagged
    2 Thread(s)
    I never printed customers own designs - too much hassle! I did do personalised mugs, but only with my own designs, and the customer supplied any text.

    Matching colours to a customer's expectations is a hiding to nothing. Far too many variables: ink brand and age, monitor calibration settings, ICC profile issues, printer settings, paper type and, of course, the real cruncher - do customers actually SEE the same colours as you?


  5. The Following 2 Users Say Thank You to webtrekker For This Useful Post:

    MattMose (2 Weeks Ago), pw66 (2 Weeks Ago)

  6. #4
    Premium Member
    Join Date
    Nov 2015
    Location
    dorchester
    Posts
    728
    Downloads
    0
    Uploads
    0
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)
    Precise colour matching is too much aggrevation for one off/short runs of low value items. You need to word your disclaimer very well, clearly citing the 'printing process' and 'substrate' as being responsible for any colour shift. If the customer wants precise colour matching then charge them a hefty sampling/artwork fee.
    Beware of customers with high expectations who are dissatisfied with there current supplier. They are usually the 'fur coat, no knickers' brigade who shop arond for the cheapest price but want a premium product. They will never be happy.

    Higher value items, such as canvases, banners and panels are a different matter. So too are volume items - if Coka-Cola want 1000 coasters then you need to get their colours right.

  7. The Following 2 Users Say Thank You to pw66 For This Useful Post:

    Brant (2 Weeks Ago), MattMose (2 Weeks Ago)

  8. #5
    Junior Member
    Join Date
    Aug 2020
    Location
    Lowestoft
    Posts
    9
    Downloads
    0
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Yeah you're all confirming my thoughts haha.

    I think being relatively new to this, trying to please everyone and gain repeat custom/new clients I'm maybe setting myself up for a fall. I'm confident the mugs I'm producing will hold up against most of the competition and probably exceed it in a lot of cases, but all the time and effort it's taking I'm wondering if there's a reason for that.

    I'm going to have to sit down and word a disclaimer that won't scare people away. I think I need to make it clear that I can't control every variable as you all mention, just worry if people will take that as "not experienced enough to get the results" and look elsewhere.

    To the drawing board we go!

  9. #6
    Junior Member
    Join Date
    Aug 2020
    Location
    Lowestoft
    Posts
    9
    Downloads
    0
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    @Mrteajunkie Sorry, didn't reply to this. Yes I'm using the Ink Experts one that's supplied. I think I've worked it out. I just have to reduce the saturation anywhere from 5-15% and it comes out almost bang on. Not an exact science though as you say.

  10. #7
    Premium Member
    Join Date
    Nov 2015
    Location
    dorchester
    Posts
    728
    Downloads
    0
    Uploads
    0
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by MattMose View Post
    I just have to reduce the saturation anywhere from 5-15% and it comes out almost bang on.
    If you are adjusting the saturation in the printers own dialogue box then you are overiding the ICC profile. Colour control should be handled by the app.

  11. #8
    Junior Member
    Join Date
    Aug 2020
    Location
    Lowestoft
    Posts
    9
    Downloads
    0
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    No I'm adjusting all the saturation at source in the app :)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •