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  1. #11
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    Just incase anyone needs it, Martijn.DeLange@hermes-europe.co.uk is the email to write a complaint to. Make sure you add all the possible info needed as its hard to get a refund, but it is possible. Replies normally take a few days.
    . . . . . . . . . . .

  2. #12
    Senior Member webtrekker's Avatar
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    Quote Originally Posted by Fletcher View Post
    Just incase anyone needs it, Martijn.DeLange@hermes-europe.co.uk is the email to write a complaint to. Make sure you add all the possible info needed as its hard to get a refund, but it is possible. Replies normally take a few days.
    That's correct, but good luck with getting your money back from deLange, aka 'The Lying Dutchman' as he's known amongst his courier workforce.

  3. #13
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    I order Hermes via packlink.

    So far packlink have refunded delivery costs for breakages AND then the full retail cost of the broken item.

    I actually make a huge profit on breakages!


    Regards

    CJ

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