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Thread: Listawood

  1. #21
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    Quote Originally Posted by Justin View Post
    We lost a potentialy lucrative customer in a similar way.
    This chap hasn't been with me for long, and judging by his distress on Saturday, I doubt he will be back.

    Janners

  2. #22
    Administrator Justin's Avatar
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    It's infuriating when suppliers repeatedly let you down. Over the distinct impression ordering a couple of boxes of mugs is of little interest to them. In my case the customer I lost ordered pallets at a time but wanted a couple of sample boxes.

    From small acorns......I treat every customer as if they're spending thousands even when they only spend a few pounds.
    Membership scheme now available - Just £10 per year - Regular Supplier Discounts and Special Offers!

  3. #23
    Premium Member UK Printed Mugs's Avatar
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    Out of the past six orders from listawood five were incorrect or not sent. Have stopped buying from them weeks ago now sadly.

  4. #24
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    Maybe I am just lucky as I have only ever had a handful of problems in over 10-15 years of using them or perhaps my business is not so stretched that I need to order items in to complete a job, I know I am going to get shot at for this, but you should never promise a job unless you know you have the items in stock and ready to go, relying on any supplier and a delivery company is not a great idea tbh.

    I'm scrubbing really hard but still looks really good, very dissapointing lol. Been through the dishwasher and still we have a picture!
    The problem is the inconsistency so hopefully it will not happen on the mugs you have, you will be able to tell immediately as the surface can be "bubbly". I have had an order of 20 SW boxes before and they have all been spot on, but then have had to throw away 3 boxes from an order of 5 because they were awful. And don't get me started on their screw ups which have cost me money to return the items :-(
    USING: Whatever it takes to get the job done...

  5. #25
    Administrator Justin's Avatar
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    Yes, we had the bubbly surface many years ago, that was a first.
    Membership scheme now available - Just £10 per year - Regular Supplier Discounts and Special Offers!

  6. #26
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    Quote Originally Posted by socialgiraffe View Post
    I know I am going to get shot at for this, but you should never promise a job unless you know you have the items in stock and ready to go, relying on any supplier and a delivery company is not a great idea tbh.



    :-(
    I fully agree and this is the first time I have done it in the 8 years this business has been running. Sods law!

    Ohh well, such is life. Now where is my coffee, I know one of these mugs has coffee in it.....

    Janners

  7. #27
    Senior Member webtrekker's Avatar
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    Ohh well, such is life. Now where is my coffee, I know one of these mugs has coffee in it.....

    Janners
    Haha! Mint! :-)

  8. #28
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    Update on my email that I sent to Listawood.....nothing!
    I hadn't heard from them by Thursday at noon, so I sent the email to the MD....still nothing.

    I guess Listawood really don't care. Another one on the "No chance" list.

    Janners

  9. The Following User Says Thank You to JMugs For This Useful Post:

    Batman (23-12-2020)

  10. #29
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    Dear Janners

    I'm very sorry to hear of the issues you are having. I've done a couple of searches but I don't seem to have any mails from you on my server so it seems to have got lost somewhere between our respective systems, or on mine - if you would be kind enough to take the time to resend it to alex.turner@listawood.com I will of course look into this for you straight away.

    With Kind Regards, Alex.

  11. #30
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    Quote Originally Posted by Listawood View Post
    Dear Janners

    I'm very sorry to hear of the issues you are having. I've done a couple of searches but I don't seem to have any mails from you on my server so it seems to have got lost somewhere between our respective systems, or on mine - if you would be kind enough to take the time to resend it to alex.turner@listawood.com I will of course look into this for you straight away.

    With Kind Regards, Alex.
    Good afternoon
    A copy email has just been sent to you.

    Regards
    Martin (AKA Janners)

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