I've been selling mugs very happily and with great reviews from customers on a well known auction site.
I always use Royal Mail 2nd class as I believe 1st class is extortionate for people to pay and I believe that with the extra added on it would put customers off buying my products.
Never had a problem.
Anyway. Had a customer message asking where their item was as it was 2 days late on the estimated arrival via royal mail. I made them aware that I was unable to actually do anything at that moment in time as it was in the hands of RM.
I offered to send another mug free of charge but I'd expect them to pay for the postage either 2nd or 1st class track and trace.
She wasn't happy with that, but I then tried to make her aware it's Xmas madness and the post is usually a little slower, and she could end up with two mugs and I'd be out of pocket .
Anyway she now says she's going to leave a bad review because of my service. Again I made her aware it's RM she needs to be vexing at as it's them that have failed to adhere to their postage promise.
She's now opened a case on the auction site.. never experienced such a bad and awkward customer.
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