Genuine conversation with a buyer today. Where do these people come from? How do they function day to day as adults?
Buyer: You sent my order out and my name wasn't on it. I want to know what you're going to do about it.
Me: You never requested your name on it. There was no note to seller or any subsequent messages. Therefore, no name requested.
Buyer: I did request it.
Me: See attached screengrab of your order showing no such request.
Buyer: I added it as a note to my order, see screengrab.
Me: Yes, you certainly did. You added a personal note to your order.
Buyer: Then why did you not put my name on it when it's clearly added.
Me: What part of "personal note" are you not grasping? You do understand it's your own personal note that no one else can see but you?
Buyer: Irrelevant, the name is clearly there. I want this rectifying NOW!
Me: Send it back to me and I'll issue a refund when I receive it back undamaged. You can request this via ebay.
Buyer: Absolutely not, it's your mistake. Why should I have to pay to return it?
Me: Raise a case with ebay sir, I'm sure they'll make the correct decision when they run through events :)