Well I don’t normally claim for missing or damaged items as they aren’t covered, but I sold my old nextbase 612gw dash cam for £120 on eBay and foolishly posted by Hermes.
Low and behold it’s gone missing.
I have raised a claim through the disaster that is packlink who use Hermes but it looks as though it’s only covered to £20 :(
Then the wife sold a load of toys new in boxes and out of 6 packages 4 are just marked as collected but there’s no way to talk to Hermes.
I used the live chat holly who tells me it’s not moved since 6th Oct and to contact the sender!
even though it asked me if I was the sender or receiver and I chose sender.
I can’t get any further to an agent or any response from email or phone.
so I have missing parcels I can’t claim for which I have paid for the extra insurance on.