Last June I purchased an Adkins Mug Press from Xpres as I had always believed these to be the best mug presses you can buy with great back-up if there are any faults.
Yesterday I was in the middle of pressing mugs for quite a larger order I had received when I got a very big shock. I put a mug into the press & when I closed the jaws it began to spark & then there were flames coming from the heating element. I quickly turned the power off & thankfully the sparks & flames stopped. As you can imagine the heating element had a big black mark & had burnt away at that spot.
I called Xpres straight away about what had happened & I was told their Technical Department would call me back which they did 4 hours later. I explained what had happened & was told it must be my fault as I was probably catching the corner of the heating element when putting a mug in to the press. I said I was always careful when I put a mug in to press. He then said that I probably had too much pressure on the heating element which had cause the wire to pop out. I said that I always made sure that I had firm pressure, but never too much to cause such a problem. In short, as far as Xpres were concerned it was me who had caused the problem which I totally dispute. I have been pressing mugs for over 10 years now & I do know how to correctly press a mug.
I then had a look on the Adkins website & found a Product Safety Notice regarding a problem with some of the heating elements & it described word for word what had happened with my mug press. The Product Safety Notice was posted in November 2020. I would have thought that the Technical Department at Xpres would have been made aware of this fault, but it appears they know nothing about it.
I called Adkins this morning about the fault & it now seems that if they have the heating element in stock I will have to purchase it as it is outside the 6 month warranty. I now have to wait for Adkins to contact me to see if they have any of these heating elements in stock.
I now have a mug press which cost me nearly £600 & it seems nobody has a replacement heating element for it.
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