Hi everyone!
I just had an unpleasant situation with a reputable company here in Uk which used to be my supplier for inks and sub paper.
I have always used SRace paper, I love it, never had issues, never wanted to even try something else.
Well, today I received my last order and the paper came in blank white boxes. This usually has a label with the info, brand, weight etc. Now it was blank and the paper, instead of having the “SRace “branding on the back it says “back”. The thickness and weight is also slightly different.
I pointed out that they sent me the wrong item and they are saying this is the correct product and that ” it looks like the manufacturer decided to send the last batch without branding “
Why in the world would a manufacturer decide to stop branding their products and send them as a generic item?
Is there any chance they are telling the truth? Anyone else using SRace? Am I being unreasonable?