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  1. #21
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    Thank you InkExperts,
    Is there an ICC for Sawgrass SG-1000?

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    Quote Originally Posted by antony View Post
    Thank you InkExperts,
    Is there an ICC for Sawgrass SG-1000?
    Sadly not, Sawgrass SG500 and SG1000 printers cannot use any 3rd party inks or even icc profiles. These models have an integrated software and firmware system that prevents the use of 3rd party inks. If the printer has 3rd party inks installed the user cannot use the VPM print software provided with the printer, with SG400 and SG800 models (the older models) this is not an issue, Photoshop or Affinity can be used to bypass VPM and allow the printer to print using 3rd party inks and icc profiles.

    With SG500 and SG1000 printers using alternative printing software such as Photoshop or Affinity leads to extremely poor colour quality and accuracy regardless if an icc is used or not, this is something built into the software and firmware to try to stop the use of printing with 3rd party softw2are in a bid to work with 3rd party inks.

    In short Sawgrass have SG500 and SG1000 printers fully locked down to their inks and software.

    We have seem 3rd party inks available and we have been offered them, physically they plug in and 'work' but because the VPM software cannot be used the printer is rendered useless in reality.

    I hope this explains things.

    Thanks, Alex
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  3. The Following 4 Users Say Thank You to InkExperts For This Useful Post:

    antony (10-01-2024), dottyfox (27-01-2024), GoonerGary (18-01-2024), Justin (09-01-2024)

  4. #23
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    Thank you Alex for the detailed explanation.

    Quote Originally Posted by InkExperts View Post
    With SG500 and SG1000 printers using alternative printing software such as Photoshop or Affinity leads to extremely poor colour quality and accuracy regardless if an icc is used or not, this is something built into the software and firmware to try to stop the use of printing with 3rd party softw2are in a bid to work with 3rd party inks.
    When you say Photoshop or Affinity as printing software, do you mean print directly from those as in using the print settings of Photoshop or Affinity?

    What if I print directly from Photoshop's Print Plugin (without exporting PNG), and use Sawgrass Print Manager, is it still good?
    In other words, under Print dialogue, select SG1000, then under PDF drop down area, select "Saw Print Manager," which goes to Sawgrass Print Manager. (As mentioned in the last section of https://care.sawgrassink.com/hc/en-u...t-Guide-MacOS- )

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    Ok so those of you still following my battle with the SG500 - can I ask you to take a look at this test print? Does it look right to you? I never did one on my 400 so have no idea what it's meant to look like. I've been going back and forth with Sawgrass about the quality of the printing from the printer - I simply refuse to believe it can be a case of just bad colour management. As well as having horrible, faded colours they are really mottled. The blacks aren't black and there is no depth to the colour. After a lot of to-ing a fro-ing, they printed out a design I sent them on their printers and sent them to us to press along with some blank sheets so we could rule out press/paper issues (I knew it wasn't as everything was FINE with the 400 - the only thing that's changed is the printer). These looked great, just as they used to but surprise surprise, the ones printed on ours looked rubbish. They sent us new inks and instructed us to do 5 rounds of flushes to get the new ink flowing and there has been absolutely no change in the quality of the print. So it's not the ink, it's not the settings as the file printed fine for them, it's not the paper and it's not the press.

    Once I had got the new inks up and running I printed this test image and was really shocked at how bad it looked. The black is brown and it looks really 'dimpled' - it looks like it will press with the terribly mottling we are experiencing. Having never printed one, I'm interested what you think as I know things can look wildly different on the paper to how they press.Has anyone printed a test image they can show me to compare?


    image_67169537.jpg

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    Quote Originally Posted by AngieF View Post
    Ok so those of you still following my battle with the SG500 - can I ask you to take a look at this test print? Does it look right to you? I never did one on my 400 so have no idea what it's meant to look like. I've been going back and forth with Sawgrass about the quality of the printing from the printer - I simply refuse to believe it can be a case of just bad colour management. As well as having horrible, faded colours they are really mottled. The blacks aren't black and there is no depth to the colour. After a lot of to-ing a fro-ing, they printed out a design I sent them on their printers and sent them to us to press along with some blank sheets so we could rule out press/paper issues (I knew it wasn't as everything was FINE with the 400 - the only thing that's changed is the printer). These looked great, just as they used to but surprise surprise, the ones printed on ours looked rubbish. They sent us new inks and instructed us to do 5 rounds of flushes to get the new ink flowing and there has been absolutely no change in the quality of the print. So it's not the ink, it's not the settings as the file printed fine for them, it's not the paper and it's not the press.

    Once I had got the new inks up and running I printed this test image and was really shocked at how bad it looked. The black is brown and it looks really 'dimpled' - it looks like it will press with the terribly mottling we are experiencing. Having never printed one, I'm interested what you think as I know things can look wildly different on the paper to how they press.Has anyone printed a test image they can show me to compare?


    image_67169537.jpg
    Hi Angie,

    We don't deal with Sawgrass printers directly, but did supply Ricoh printers (what Sawgrass are based on) years ago. Looking at the test print image you attached it does look 'about right' to me. The test print image will print at 'speed priority' setting so it swill always look quite poor in honesty. It looks very similar to how the SG400 printed its test print.

    Which type of paper did you print on when printing the test image? Was it plain copier or dye sub paper? Plain paper will worsen the result due to the lack of coating on the surface, the ink will bleed more and appear more faded / washed out.

    The SG500 printers (in our experience and opinion) MUST be used with genuine Sawgrass inks and in conjunction with the VPM print software. I can see you're using the genuine inks but are you printing form the VPM software? Or are you printing form 3rd party software such as Photoshop or Serif etc?

    The SG400 printer could use 3rd party software and also 3rd party icc profiles without issue. However, the SG500 MUST use the Sawgrass print software in order to print well. We have tested SG500 using 3rd party software and the print will go form being fine (with Sawgrass software) to being extremely poor (faded, lack of colour, lack of accuracy) when printed form 3rd party software, we tested both Photoshop and Serif with the SG500.

    We found that using 3rd party software caused the printer to print poorly without any explanation. The only factor was the change in software. We later found that the firmware within the printer caused this. Another way that Sawgrass helps prevent the use of 3rd party inks or software being used with their printers.

    With the lack of ability to use 3rd party software this also prevents the use of 3rd party icc profiles as well.

    The SG500 obtains its colour management from the Sawgrass software via inbuilt profiles. So, if you are using their software and inks, in theory it should be printing well without issues. If this is the case I'd definately look to return it to the supplier.

    If you're using 3rd party software, its likely this is the cause of the issue.

    I hope this helps.

    Alex
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