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  1. #21
    Senior Member AdamB's Avatar
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    Quote Originally Posted by bms View Post
    ...........The website however is deducting the 10% taking the before VAT figure to £900 but charging VAT on the full £1000, giving rise to a £200 VAT addition and bringing the total cost to £1200 inc vat.
    Sorry Martin, have I read that right?

    £1,000 - 10% = £900

    £900 + VAT charge of £200 (if VAT is charged as per £1,000 like you said above)

    £900 + £200 = £1,100

    not £1,200 ??

    Difference is now £20 and not £120

    Have I misunderstood things?
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  2. #22
    Senior Member bms's Avatar
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    Quote Originally Posted by AdamB View Post
    Sorry Martin, have I read that right?

    £1,000 - 10% = £900

    £900 + VAT charge of £200 (if VAT is charged as per £1,000 like you said above)

    £900 + £200 = £1,100

    not £1,200 ??

    Difference is now £20 and not £120

    Have I misunderstood things?
    Have editted post so it is now correct - it should be £1100, giving rise to a £20 overcharge in the example provided.

  3. #23
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    Hi Martin

    Thanks for pointing this out, I am looking into this and will get back to you shortly. I will make sure that any orders that have been placed online have the correct VAT amount charged and refund where appropriate.

    If you have any other questions in the meantime, feel free to give me a call. My direct line is 01485 529715.

    Thanks
    Becki

  4. #24
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    hi alex are you going to continue your offer into november, because i have only just joined the forum. kind regards phil

  5. #25
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    Hi Phil

    Good News! We have decided to continue our 10% offer into November! The new offer code for November is DSFNOV11, please quote this on all web, email and telephone orders.

    Hope this helps,
    Thanks Becki

  6. #26
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    Just rang to get delivery prices on 4 cases of your dishwasher safe mugs and was told there's no discount available

  7. #27
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    Hi John,

    I am sorry about this. There is definitely a discount, if you give me a call on my direct line: 01485 529715 I will sort your order out for you.

    I will also remind the rest of the team about the offers.

    Thanks
    Becki

  8. #28
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    Quote Originally Posted by John G View Post
    Just rang to get delivery prices on 4 cases of your dishwasher safe mugs and was told there's no discount available
    When I rang a while back they also didn't know of the discount code but believed me John and asked me how much the discount was. You must have a "dishonest" sounding voice ;-)

    Things did take a turn for the worse though when I said it was 75% then they decided they didn't believe me either.

  9. #29
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    You must have a "dishonest" sounding voice ;-)


    Thanks a lot - next time i'll not put on my posh telephone voice. that's if a Geordie can have a posh telephone voice.

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