You won't believe what happened today!

[AdamB]

Yesterday I had someone order a couple of t-shirts that required some text on the front and back. There were a couple of people in the shop at the time of the order going through (no different than any other time).

I asked for the customers name, and contact details (as always) took a 50% deposit (as always) and said they would be ready for 12 today.

I had a call about an hour after the customer had left asking if the rear print could be changed from black to red - no problem I said as they hadn't been done yet.

Today, just after 12 in walks the customer - out comes their order, confusion strikes their face. I look and ask if everything is ok and they say ...........

.................. why is the back printed in red?

I explain about the phone call (from a woman - and the same woman ordered and picked up) and she say's that it wasn't her! I believed her as she is a regular.

Then I start to think about the people who were in the shop at the time she ordered and can only think it was someone winding me up - it worked!

All was rectified afterwards and she got her order but it just goes to show that anyone can be caught off their guard!

Now, everyone is issued an 8 digit code on ordering that must be quoted back in the language given to them on ordering just to confirm who they are!

lol - a confirmation of name and telephone number would suffice but hey ho, we live and learn!

[Ian M]

Oh heck a real grrrrrrrrrrrr moment mate.

[cardman]

yeah can happen that adam.TBH if you doing quite a few tshirts or any design then the chance of it happening again are quite high
Human nature - we rush things :)

[mrs maggot]

Adam, sensible idea, but you really cannot believe that someone would phone you up and change it as a joke, they must have bee listening in the shop the whole time you were serving the other couple

[JSR]

I wouldn't consider it a "joke" when someone costs me money like that.

[AdamB]

I know - to be totally honest I was more mad last night when I was typing the story that had happened.

At the moment it happened I was took a little back and couldn't believe that someone had done it - my first reaction was to laugh ............. don't know why - as you say, it may be a couple of quid lost with the t-shirts and vinyl but these were ready to go at retail price so a lot more has been lost.

Still - we live and learn and I would rather have this happen now than on an order worth a few hundred quid!

Oh and cardman - the chance of this happening again is NIL - it won't, not sure why you would think it would happen again?
Everyone makes mistakes in what they do no matter how carefull they are (as you say we're only human) but this incident was completely different, it wasn't an error due to rushing it was due to a third party getting involved.

[mrs maggot]

JSR, thats why i put it as i did, because i cannot belive that somepeople think like that - not because i thought it was funny ???

but you really cannot believe that someone would phone you up and change it as a joke,

[AdamB]

JSR, thats why i put it as i did, because i cannot belive that somepeople think like that - not because i thought it was funny ???

I know what you mean Laura - I would rather someone had done this as a 'joke' as you said than actually being malicious with a vendetta against me and the shop. I think it was a 'let's do this' spare of the moment thing (like jackass) ...................... hey, you never know - I may be on YouTube soon!

[mrs maggot]

yes i think like you say people think "lets play a prank" and never think of the consequences of it, mind you i expect you will remember them if they come back into the shop. from now on you will have to say - can you repeat the slogan you wish to change for me please ... that might help it sound like you are being cautious from your side, not because of whats happened.

[fredster]

didnt you at least offer the dudd ones at a low price to reap back something ? .... lol