Yesterday I had someone order a couple of t-shirts that required some text on the front and back. There were a couple of people in the shop at the time of the order going through (no different than any other time).
I asked for the customers name, and contact details (as always) took a 50% deposit (as always) and said they would be ready for 12 today.
I had a call about an hour after the customer had left asking if the rear print could be changed from black to red - no problem I said as they hadn't been done yet.
Today, just after 12 in walks the customer - out comes their order, confusion strikes their face. I look and ask if everything is ok and they say ...........
.................. why is the back printed in red?
I explain about the phone call (from a woman - and the same woman ordered and picked up) and she say's that it wasn't her! I believed her as she is a regular.
Then I start to think about the people who were in the shop at the time she ordered and can only think it was someone winding me up - it worked!
All was rectified afterwards and she got her order but it just goes to show that anyone can be caught off their guard!
Now, everyone is issued an 8 digit code on ordering that must be quoted back in the language given to them on ordering just to confirm who they are!
lol - a confirmation of name and telephone number would suffice but hey ho, we live and learn!