So, I sold something on Ebay (nothing unusual there)
Sold it on Thursday, and got it booked in with the courier, who collected it that day.
Now, Friday, and Monday were bank holidays, and couriers don't usually deliver on a Saturday without having to pay more.
My ebay advert stated 24 hour courier.
Customer receives their delivery today.
Tonight I get email from them saying they knew that Friday was a bank holiday, and so expected their package on Saturday, especially as they paid £10 for the courier. What they bought from me was £80, plus the delivery cost. The courier I use charge a flat rate for most packages up to about 25kg I think, so it would have been the same cost to the customer if they had bought one of these items, or 6, this is clear in all my adverts what the delivery cost is.
I have apologised to them, and offered them a refund of 50% of the delivery cost.
Opinions?